Shipping policy

Thank you for shopping with BubuTCG. This policy explains how and when we ship your order.

Processing Time

In-stock orders: Ship within 5 business days of your order date.
Preorders: Ship within 10 business days (2 weeks) of your order date. If an item is sold out, you can pre order it on the product page and we will begin making after you pre order it.
Card Requests: For cards that are not yet available on our website, please reach out to us via Email or Message us through our social pages @@itsbubutcg on Instagram.

Business days are Monday to Friday, excluding holidays. If your order contains both in-stock and preorder items, it will ship once all items are ready, unless you ask us to ship them separately.

Shipping Methods and Delivery Times

We ship with FedEX. Estimated delivery times depend on your location and the shipping option you choose at checkout:

Domestic / Canada: 3-5 business days
United States: 5-7 business days
International: 7-14 business days

These are estimates, not guarantees. Delivery times begin after your order has shipped, not when it is placed.

Tracking

Once your order ships, we will email you a tracking number. Please allow up to 24 to 48 hours for tracking information to update.

Packaging

Each card ships in a sleeve and top loader, wrapped in bubble wrap, and sent in a bubble mailer.

Shipping Address

Orders are shipped to the address provided at checkout. Please double check it before completing your purchase. We are not responsible for orders lost or delayed due to an incorrect or incomplete address. You can change the shipping address if you contact us right after purchasing, or within 1 business day of placing it. The new address must be in the same state as the original. We can’t change an address to a different state, so please double-check your address at checkout.

To request a change, email us at itsbubutcg@gmail.com with your order number and the corrected address. Changes can only be made before the order ships.

Delays and Carrier Issues

Once your package has been handed to the carrier, delivery is out of our control. We are not responsible for delays caused by the carrier, weather, customs, or other events outside our control. If your tracking has not updated or your package seems delayed, please contact us and we will help where we can.

Customs, Duties, and Import Fees

International orders may be subject to customs fees, duties, or taxes charged by your country. These are the buyer’s responsibility, and we are not liable for them.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us at itsbubutcg@gmail.com within 7 days of the estimated delivery date, with your order number and photos if the package is damaged.

Slight curving or bending: Cards that arrive slightly bent or curved are not considered damaged. Minor curving is normal and is usually caused by moisture or humidity and temperature changes during shipping. It can happen to any trading card, including authentic ones. If your cards arrive slightly curved, you can store them flat in a sealed container or bag with a moisture-absorbing packet (such as silica gel) for a few days to help them flatten.